Did you hear about the recent tech outage that sent shivers down the spines of major corporations? On July 18th and 19th, 2024, a faulty software update from cybersecurity firm CrowdStrike disrupted a core component used by Microsoft Windows. According to news reports, the update contained a bug that triggered "Blue Screen of Death" errors on many Windows machines*.

This caused a global ripple effect, leaving airlines, banks, and streaming services scrambling. While it might seem like a problem for the big leagues, it serves as a stark reminder of how interconnected and reliant on technology we all are – including small businesses.

We’re deeply intertwined in tech

Here's the surprising fact: even the smallest mom-and-pop shop is more intertwined with the digital world than you think. From credit card processing to online scheduling, that seemingly simple cup of coffee you sell might rely on a complex web of software and systems.

So, how can you, the savvy small business owner, prepare for the unexpected tech thunderstorm? Don't worry, and you don't need a team of cybersecurity experts. Here are some practical steps to keep your operations humming even when the tech giants are down for the count:

Backup Like a Boss: This might sound obvious, but you'd be surprised! Regularly backing up your data – customer information, financial records, inventory details – to a secure, cloud-based storage solution is your first line of defense. Cloud storage offers redundancy, meaning your data is mirrored across multiple servers, so your information is safe and sound even if one system goes down.

Peak Advisers understands the importance of data security and can help you navigate the world of cloud storage solutions. We partner with a reputable provider, GoToMyERP, a company specializing in secure cloud hosting for business accounting software. Together, we can find the perfect fit for your business needs and ensure your data is always protected.

Be a Redundancy Rockstar: Just like with backups, having a redundant internet connection can be a lifesaver. Consider signing up for a secondary internet service provider (ISP) with a different technology (like cable versus fiber optic) to minimize the risk of a single outage affecting you entirely.

Embrace the Low-Tech Lifeline: Remember the good old days of pen and paper? Believe it or not, having low-tech alternatives in place – like manual credit card swipers or paper forms – can be a lifesaver during a tech meltdown. It might slow things down a bit, but it allows you to keep the business running and avoid losing valuable customers.

Plan for the Worst, Hope for the Best: Develop a clear communication plan for tech outages. How will you inform your customers? What are the alternative payment methods you can offer? Having a plan reduces stress and keeps everyone informed during a chaotic time.

Knowledge is Power: Staying informed about tech vulnerabilities and common outage causes allows you to be proactive. Familiarize yourself with basic cybersecurity practices and encourage your employees to be vigilant about suspicious emails or phishing attempts.

Following these simple steps, you can transform your small business into a tech-resilient fortress. Remember, a little preparation can go a long way in ensuring your business weathers the storm, even when the tech giants are left holding the short end of the stick.

Sources

• Global Microsoft Meltdown Tied to Bad Crowdstrike Update (https://krebsonsecurity.com/)

• Microsoft outages caused by CrowdStrike software glitch paralyze airlines, other businesses. Here's what to know. CBS News

• Tech disruptions sparked by software update highlight the fragility of globally connected technology AP News