QuickBooks recently introduced a new $25 ACH convenience fee for invoices paid online via bank transfer. Here's what you need to know, including how to disable it if needed.
🔑 Key Takeaways:
QuickBooks now charges a $25 convenience fee for ACH bank payments when no other online payment options are available.
You don't pay the fee—your customer does, allowing you to accept online payments without additional processing costs.
Easily disable this feature in Account & Settings → Sales → Invoice Payments.
ACH payments deposit into your bank within 5 business days.
Refunds, including the convenience fee, can be managed via the Merchant Service Center.
What's the Convenience Fee All About?
QuickBooks recently rolled out a new feature called Make All Invoices Payable (MAIP), which introduces a $25 convenience fee for customers choosing ACH bank payments when no other online payment options are enabled.
🧐 Why the New Fee?
Many QuickBooks users hesitate to enable online payments because of processing fees. However, most customers prefer paying online. To bridge this gap, QuickBooks created this ACH payment option. It allows your customers to conveniently pay online while covering the processing costs themselves.
Here's how it works:
Your customer sees the $25 fee clearly listed before completing an ACH payment.
Your business does NOT incur any charges for accepting this ACH payment.
📍 How It Works:
Customers (invoice recipients) can pay online using ACH bank transfers if you haven't enabled other online payment methods.
If they choose ACH, the fee is clearly displayed during payment.
Customers can avoid this fee entirely by paying via check or another offline method.
📥 When Do You Get Your Money?
Funds from ACH payments are deposited directly into your account within 5 business days. Intuit automatically deducts the $25 fee separately, ensuring your accounting remains clear and simple.
🔄 How to Disable the $25 ACH Convenience Fee (Step-by-Step):
Here's how you can easily disable this fee:
Log into your QuickBooks Online account.
Click on the Settings (gear icon ⚙️) at the top.
Choose Account & Settings.
Navigate to the Sales tab.
Select the Invoice payments section.
Uncheck the box labeled "Your customer pays the fee."
Click Save.
That’s it—simple and quick! ✅
🔄 Refunds and Other Details:
If your customer pays via ACH with the convenience fee and you need to issue a refund, follow these rules:
Same day refund: Void the transaction through the Merchant Service Center immediately.
After 5 days: Refund through the Merchant Service Center. QuickBooks will refund both the invoice amount and the convenience fee directly to your customer.
For more detailed refund instructions, check out Intuit’s official help article here.
🚨 Important Notes:
ACH payments via this convenience fee option are deposited within 5 business days, not next-day.
This fee applies only to ACH payments—cards, PayPal, or Venmo payments are not supported.
The convenience fee does not affect your accounting books. Intuit handles the fee separately.
At Peak Advisers, we're here to make your QuickBooks experience effortless. Need assistance with this or any other QuickBooks feature? Reach out anytime—we've got your back! 🤝✨